Collections Specialist - Remote
Poznań
Published by the source 01.10.2026 · Valid until 31.10.2026
Original employer text. Check that the listing is current on Pracuj.pl before applying.
Your responsibilities
- Manage the accounts receivable process by monitoring customer accounts and tracking outstanding invoices.
- Communicate with customers via phone, email, or other communication channels to follow up on overdue payments.
- Negotiate payment plans or settlements with customers to facilitate the collection of outstanding debts.
- Maintain accurate and up-to-date records of all communications and transactions in the company’s database or accounting software.
- Collaborate with the finance team to reconcile discrepancies and ensure accurate account balances.
- Prepare and provide reports on collection activity, aging accounts, and payment trends to management.
- Research and resolve any disputes or discrepancies related to customer payments.
- Assist in the development and implementation of collection policies and procedures to improve efficiency.
- Stay informed about industry regulations and best practices related to debt collection.
- Provide excellent customer service while maintaining a professional and assertive approach to collections.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- corporate products and services at discounted prices
- integration events
Our requirements
- Professional fluency in English
- Min. 2 years of experience in collections, customer service, accounts receivable
- Proficiency in MS Excel.
- A proactive, solution-oriented mindset
Additional conditions
- Immediate employment
- Yes
- Model of payment
- basic salary; fixed bonus (e.g., quarterly, annual)
- No business trips
- Yes
- Customer type
- B2B (company clients)
- Required languages
- English
- Work location
- Poznań
Poznań - Recruitment
- Remote participation available
Apply on the source website
Your CV is submitted through Pracuj.pl. JAKPOLAK WORK does not receive your documents or verify the employer.
Open the original and applyShow original text
Collections Specialist - Remote
Your responsibilities
- Manage the accounts receivable process by monitoring customer accounts and tracking outstanding invoices.
- Communicate with customers via phone, email, or other communication channels to follow up on overdue payments.
- Negotiate payment plans or settlements with customers to facilitate the collection of outstanding debts.
- Maintain accurate and up-to-date records of all communications and transactions in the company’s database or accounting software.
- Collaborate with the finance team to reconcile discrepancies and ensure accurate account balances.
- Prepare and provide reports on collection activity, aging accounts, and payment trends to management.
- Research and resolve any disputes or discrepancies related to customer payments.
- Assist in the development and implementation of collection policies and procedures to improve efficiency.
- Stay informed about industry regulations and best practices related to debt collection.
- Provide excellent customer service while maintaining a professional and assertive approach to collections.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- corporate products and services at discounted prices
- integration events
Nasze wymagania
- Professional fluency in English
- Min. 2 years of experience in collections, customer service, accounts receivable
- Proficiency in MS Excel.
- A proactive, solution-oriented mindset